Cancellation and Refund Policy
Effective 2 October 2026
When you can get your money back, how to ask for it, and how long it takes.
Nothing to cancel
DeltaK has no subscriptions and no automatic charges. A plan is paid once for 30 days or a year and then stops; a Credits recharge or a pack of single uses is a one-off payment; and a paid use is charged only after you confirm it on screen. Nothing renews, so there is nothing you need to cancel — a plan you do not renew simply ends, after a reminder.
Refunded automatically
- Money taken but nothing added. If your bank or UPI app shows a payment but your plan, single uses or Credits did not arrive, Razorpay tells DeltaK directly and it is added within minutes, even if you closed the page. If it still has not arrived after an hour, write to us and it will be added or refunded in full.
- Duplicate payments. If one purchase was charged twice, the second payment is refunded in full.
- A screener question that fails. If a paid question cannot be compiled because of a fault on our side, what it used is returned straight away — its price to your Credits, or the single use to your account.
Refunded on request
- An unspent recharge or pack — within 7 days of payment, if none of the Credits or single uses it bought have been spent, it is refunded in full.
- An unused plan — within 24 hours of purchase, if nothing has been used under it (no replay or screener question it covered, no Autopilot trade), it is refunded in full.
- A charge you did not make — tell us at once. We will investigate, and refund anything taken without your authority.
School plans
- A school's period is refunded in full on request within 7 days of payment if no student has joined any of the school's classes in that time. After a student has joined, the period has been used and runs to its end.
- Seats added part-way through a period are not refunded; they end with the period, and a student leaving frees the seat for another.
- A school's refund is requested by its administrator, from the email the school's access was granted to.
Not refundable
- Credits or single uses already spent — a replay session opened, a screener question answered, a screen kept or a watchlist slot bought — because the thing bought has been delivered.
- A plan after the window above, or once something has been used under it, including for the days or months left. This applies to a yearly plan too.
- Credits cannot be cashed out, other than through the refunds on this page. See the Terms.
How to ask
Email admin@deltak.in from the address on your account, with the payment id or order id from your receipt email and the date of the payment. We reply within 48 hours and decide within 7 working days.
How long a refund takes
An approved refund is issued through Razorpay to the method you paid with — the same UPI account, card or bank account. It usually reaches you within 5–7 working days of being issued; the last step is your bank's, and some banks take longer. When the refund is issued, the plan time, single uses or Credits it covers are removed from your account.
Closing your account
If you close your account, any recharge still inside its refund window is refunded as above. Other unspent Credits are not paid out in cash, so spend them or ask about a refund before closing.
Contact
Email admin@deltak.in